Children from Alehousewells Primary are escorted by qualified staff members to and from the club.

For safety reasons parents must provide the names of any person who is to collect their child, including 'one-off' arrangements. Children will only be released to these named persons.
We also ask that parents inform the club of any person who must not have access to the child- this information will be treated with the strictest confidence.
Children must be signed out, and must be collected by 18:00.
Late collection will result in a £5 charge per late pick up and may result in the loss of the child's place.

Behaviour Policy
Children are expected to be polite to staff members and other children. The club recognises that children respond well to praise, a welcoming environment and friendly relationships with staff members. Disruptive behaviour can occur and will be dealt with by staff members. Parents will be consulted at an early stage and will be invited to work together to sort out discipline problems. Bullying will not be tolerated. Children are expected to look after the club's equipment.

Bookings and Cancellations Policy
Booking forms will be made available on a monthly basis to be completed and submitted by 24th of each month for the following month. Failure to return these forms means no booking has been made. 

Should your child be absent for a pre-booked session full fees will still be charged.

If a child is off school through sickness and the club is notified, independently of the school, before start of the session booked, the cancellation will not be charged.

It is not the responsibility of the school to inform the club of pupil sickness or absence.

Booked holiday club and in-service sessions will be charged for no matter the circumstances.

Complaints
In the event of any complaint please notify a staff member who will try to resolve the complaint as swiftly as possible. If you feel the outcome is not to your satisfaction, please address the complaint in writing to the chairperson at the club address. If the complaint cannot be resolved this way then please contact:
The Care Inspectorate
Johnstone House
Rose Street
Aberdeen
AB10 1UD

Infection Control 
Children will not be admitted to the club if they are showing signs of a contagious ailment, children with sickness/diarrhoea must remain absent for 48 hours clear.

Medicines
If your child requires medication whilst at the club you will be required to sign a Medication Authorisation Consent Form.  Children who are trusted by their parents to take their own medication, eg inhalers, may do so but will still be supervised.

Policies & Procedures
Our policies are available at all times for open reading and are displayed on the club administration desk. They are compiled following guidance from SSSC, Care Inspectorate and National Care Standards.